Portal 2 Sep, 2022 Search the Energy Supplier Compliance Portal Popular Searches slc Regulatory Framework Overview Enforcement Overview Process Guidance Alternative actions bilaterals Investigations Overview Voluntary redress Investigations relating to compliance with SLCs Investigations relating to environmental programmes Investigations relating to complaints Investigations relating to competition and consumer protection Main Regulatory & Enforcement Bodies Overview Ofgem DESNZ – Department of Energy Security and Net Zero Consumer Representation Licence Lite Overview Supply Licence Overview Supplier licence administration Supply licence application process Changing the supply licence Recovery of licence costs Gas Overview Gas Section C Overview Gas Smart Metering Overview SLC 33 – Smart metering system- roll-out, installation and maintenance SLC 33A – Qualifying Metering Systems – Post-2020 roll-out and installation SLC 34 – Provision of an in-home display SLC 35 – Smart metering installation and installation code of practice domestic customers SLC 36 – Smart metering installation and installation code of practice – Microbusiness customers SLC 37 – Roll-out, reporting and provision of information to the secretary of state Gas Section B Domestic customer information Overview Domestic customer protection Overview SLC 29 – Gas safety Regulation of domestic supply contracts Overview Gas Section A Overview Information for all customers Overview SLC 20 – Safety of gas supplies, meter point reference number and dispute settlement SLC 21BA – Backbilling Industry activities and procedures Overview SLC 11 – Retail Energy Code SLC 12 – Matters relating to gas meters SLC 12A – Matters relating to theft of gas SLC 16 – Security and emergency arrangements SLC 17 – Mandatory exchange of information SLC 18 – Undertakings to relevant gas transporters Continuity of supply Overview General arrangements Overview Electricity Overview Section C Overview Feed-in Tariff arrangements Overview SLC 33 – Feed-in tariffs SLC 33 – Schedule A Part 1 – Mandatory FiT licensees SLC 33 – Schedule A Part 2 – Voluntary FiT licensees SLC 33 – Schedule A Part 3 – All licensees SLC 34 – Implementation of Feed-in tariffs The Green Deal SLC 35 – Central Charge Database SLC 36 – Green Deal obligations SLC 37 – Green Deal information requirements SLC 38 – Green Deal Arrangements Agreement SLC 38A – Offtaker of Last Resort – OLR Smart Metering Overview SLC 39 – Smart metering system – roll-out, installation and maintenance SLC 39A – Qualifying Metering Systems – Post-2020 Roll-out and Installation SLC 40 – Provision of an in-home display SLC 41 – Smart metering installation and installation code of practice- domestic customers SLC 42 – Smart metering installation and installation code of practice – microbusiness consumers SLC 43 – Roll-out, reporting and provision of information to the secretary of state Section B Overview Domestic customer information Overview SLC 31E – Overarching Requirements SLC 31F – Encouraging and enabling engagement SLC 31G – Assistance and advice information SLC 31H – Relevant Billing Information, Bills and statements of account SLC 31I – Contract changes information – Notifications of price increases, disadvantageous unilateral variations, and end of fixed term contracts SLC 32 – Reporting on performance Domestic customer protection Overview SLC 25 – Informed choices – Tariff comparability and marketing SLC 25B – Interoperability of advanced domestic meters SLC 25C – Not used – Refer to SLC 0 SLC 25D – Power to direct payment of rebates to domestic customers SLC 25E – Power to direct Energy Bill Support Scheme Payments to Domestic Customers SLC 26 – Services for specific domestic customer groups Regulation of domestic supply contracts Overview SLC 22 – Duty to offer and supply under domestic supply contract SLC 22A – Unit Rate, Standing Charge and Tariff Name Requirements SLC 22B – Requirements to make all tariffs available to new customers SLC 22C – Fixed-term supply contracts SLC 22Ca – Transition provisions for standard condition 22C covering end of fixed-term notices and roll-overs SLC 22Cb – Transition provisions for certain existing fixed term supply contracts Section A Overview Information for all customers Overview SLC 20 – Enquiry service and supply number and dispute settlement SLC 21 – Fuel mix disclosure arrangements SLC 21A – Provision of the annual statement of supply to participants of the Carbon Reduction Commitment (CRC) Energy Efficiency Scheme SLC 21B – Billing based on meter readings SLC 21BA – Backbilling SLC 21C – Declaration of a Licensee’s FiT status Industry activities and procedures Overview SLC 11 – Compliance with codes Industry codes SLC 11A – Security arrangements SLC 11B – Retail Energy Code (REC) SLC 12 – Matters relating to electricity meters SLC 12A – Matters relating to theft of electricity Continuity of supply Overview SLC 7 – Terms of contracts and deemed contracts SLC 7A – Supply to microbusiness consumers SLC 7B – (Not Used – please refer to SLC 0A) SLC 7C – Restriction on supplying Green Deal premises SLC 7D – Supply to Certain Micro Business Consumers – Additional requirements SLC 8 – Obligations under Last Resort Supply Direction General arrangements Overview SLC 0 – Treating Domestic Customers Fairly SLC 0A – Treating Non-Domestic Customers Fairly SLC 1 to SLC 4 SLC 4A Operational Capability Principle SLC 4B Financial Responsibility Principle SLC 4C Fit and Proper Requirement Legislation Overview Social and environmental programme legislation Alerts Recent Alerts Machine Readable Images Technical specifications Energy Supplier Compliance Portal - Update schedule Q424 Update Q324 Update Q224 Update Q124 Update Q423 Update Q323 Update Q223 Update Archive Overview Regulatory Change Archive Regulatory Change Alerts Informative Alerts Archive Informative Alerts Key Workstreams Overview Consumer Confidence Third Party Intermediaries Energy Retail Market Innovation Vulnerability Price Caps Non-Domestic Supply Activities Overview Government obligations Overview Required services Overview Information to be Published Complaints Handling and Redress Guaranteed Standards Losing customers Overview Exit Arrangements for Non-Domestic Suppliers Non-Domestic Customer Transfer Blocking Disconnections Supplying customers Overview Ongoing Requirements Billing Pricing Metering Meters Smart Metering Gaining customers Overview Types of Non-Domestic Customers Change of Supplier Sales and Marketing Contract Provisions for Microbusinesses Terms and Conditions Domestic Supply Activities Overview Retail Market Review Handbook Licence Derogations Government Obligations Overview Policy Obligation Overview Renewables Obligation Energy Company Obligation Green Deal Feed-in Tariffs Smart Export Guarantee Warm Home Discount Required Services Overview Information to be published Overview Codes of practice Efficient use of electricity and gas Consumer guidance Site access Complaints performance Fuel mix disclosure Services for specific customers Overview Vulnerable customers Priority services register Gas safety checks Treatment of low and zero use gas customers Dealing with customer complaints Overview Ofgem Guidance on Complaints Complaints Handling Procedure The Ombudsman Losing Customers Overview Exit Arrangements for Domestic Suppliers Customer Transfer Blocking Disconnections Supplying Customers Overview Standards of Conduct SoC Guidance and Enforcement Collections Overview Payment Methods Fixed Direct Debit Payments Prepayment Meters Payment Difficulty Ofgem good practice for metering, billing and payments Metering Overview Meter Inspection Electricity and Gas Theft Guaranteed Metering Standards Smart metering and advanced metering Overview Smart meters Rollout obligations Advanced meters Pricing Overview Default Tariff Cap Prepayment price cap Billing Overview Billing based on meter reads Information that must be on bills Information on consumption Back billing Final bills Customer communications Requirements Good Practice for Communications Ongoing requirements for domestic suppliers Operational Level Milestone Assessments Gaining Customers Overview Sales and Marketing Change of Supplier Guaranteed Standards for Switching Terms and Conditions Tariffs Overview Tariff Offerings and Tariff Name Unit Rate & Standing Charge Tariff Information Label Tariffs with Environmental Claims Discounts and Bundles Fixed-Term Tariffs Resources Overview Compliance Assessments Assessment Info One-Day Compliance Workshop Workshop Info Compliance timetable Overview Timetable Other timebound conditions Glossary Glossary of terms
Regulatory Framework Overview Enforcement Overview Process Guidance Alternative actions bilaterals Investigations Overview Voluntary redress Investigations relating to compliance with SLCs Investigations relating to environmental programmes Investigations relating to complaints Investigations relating to competition and consumer protection Main Regulatory & Enforcement Bodies Overview Ofgem DESNZ – Department of Energy Security and Net Zero Consumer Representation Licence Lite Overview Supply Licence Overview Supplier licence administration Supply licence application process Changing the supply licence Recovery of licence costs Gas Overview Gas Section C Overview Gas Smart Metering Overview SLC 33 – Smart metering system- roll-out, installation and maintenance SLC 33A – Qualifying Metering Systems – Post-2020 roll-out and installation SLC 34 – Provision of an in-home display SLC 35 – Smart metering installation and installation code of practice domestic customers SLC 36 – Smart metering installation and installation code of practice – Microbusiness customers SLC 37 – Roll-out, reporting and provision of information to the secretary of state Gas Section B Domestic customer information Overview Domestic customer protection Overview SLC 29 – Gas safety Regulation of domestic supply contracts Overview Gas Section A Overview Information for all customers Overview SLC 20 – Safety of gas supplies, meter point reference number and dispute settlement SLC 21BA – Backbilling Industry activities and procedures Overview SLC 11 – Retail Energy Code SLC 12 – Matters relating to gas meters SLC 12A – Matters relating to theft of gas SLC 16 – Security and emergency arrangements SLC 17 – Mandatory exchange of information SLC 18 – Undertakings to relevant gas transporters Continuity of supply Overview General arrangements Overview Electricity Overview Section C Overview Feed-in Tariff arrangements Overview SLC 33 – Feed-in tariffs SLC 33 – Schedule A Part 1 – Mandatory FiT licensees SLC 33 – Schedule A Part 2 – Voluntary FiT licensees SLC 33 – Schedule A Part 3 – All licensees SLC 34 – Implementation of Feed-in tariffs The Green Deal SLC 35 – Central Charge Database SLC 36 – Green Deal obligations SLC 37 – Green Deal information requirements SLC 38 – Green Deal Arrangements Agreement SLC 38A – Offtaker of Last Resort – OLR Smart Metering Overview SLC 39 – Smart metering system – roll-out, installation and maintenance SLC 39A – Qualifying Metering Systems – Post-2020 Roll-out and Installation SLC 40 – Provision of an in-home display SLC 41 – Smart metering installation and installation code of practice- domestic customers SLC 42 – Smart metering installation and installation code of practice – microbusiness consumers SLC 43 – Roll-out, reporting and provision of information to the secretary of state Section B Overview Domestic customer information Overview SLC 31E – Overarching Requirements SLC 31F – Encouraging and enabling engagement SLC 31G – Assistance and advice information SLC 31H – Relevant Billing Information, Bills and statements of account SLC 31I – Contract changes information – Notifications of price increases, disadvantageous unilateral variations, and end of fixed term contracts SLC 32 – Reporting on performance Domestic customer protection Overview SLC 25 – Informed choices – Tariff comparability and marketing SLC 25B – Interoperability of advanced domestic meters SLC 25C – Not used – Refer to SLC 0 SLC 25D – Power to direct payment of rebates to domestic customers SLC 25E – Power to direct Energy Bill Support Scheme Payments to Domestic Customers SLC 26 – Services for specific domestic customer groups Regulation of domestic supply contracts Overview SLC 22 – Duty to offer and supply under domestic supply contract SLC 22A – Unit Rate, Standing Charge and Tariff Name Requirements SLC 22B – Requirements to make all tariffs available to new customers SLC 22C – Fixed-term supply contracts SLC 22Ca – Transition provisions for standard condition 22C covering end of fixed-term notices and roll-overs SLC 22Cb – Transition provisions for certain existing fixed term supply contracts Section A Overview Information for all customers Overview SLC 20 – Enquiry service and supply number and dispute settlement SLC 21 – Fuel mix disclosure arrangements SLC 21A – Provision of the annual statement of supply to participants of the Carbon Reduction Commitment (CRC) Energy Efficiency Scheme SLC 21B – Billing based on meter readings SLC 21BA – Backbilling SLC 21C – Declaration of a Licensee’s FiT status Industry activities and procedures Overview SLC 11 – Compliance with codes Industry codes SLC 11A – Security arrangements SLC 11B – Retail Energy Code (REC) SLC 12 – Matters relating to electricity meters SLC 12A – Matters relating to theft of electricity Continuity of supply Overview SLC 7 – Terms of contracts and deemed contracts SLC 7A – Supply to microbusiness consumers SLC 7B – (Not Used – please refer to SLC 0A) SLC 7C – Restriction on supplying Green Deal premises SLC 7D – Supply to Certain Micro Business Consumers – Additional requirements SLC 8 – Obligations under Last Resort Supply Direction General arrangements Overview SLC 0 – Treating Domestic Customers Fairly SLC 0A – Treating Non-Domestic Customers Fairly SLC 1 to SLC 4 SLC 4A Operational Capability Principle SLC 4B Financial Responsibility Principle SLC 4C Fit and Proper Requirement Legislation Overview Social and environmental programme legislation
Alerts Recent Alerts Machine Readable Images Technical specifications Energy Supplier Compliance Portal - Update schedule Q424 Update Q324 Update Q224 Update Q124 Update Q423 Update Q323 Update Q223 Update Archive Overview Regulatory Change Archive Regulatory Change Alerts Informative Alerts Archive Informative Alerts
Key Workstreams Overview Consumer Confidence Third Party Intermediaries Energy Retail Market Innovation Vulnerability Price Caps
Non-Domestic Supply Activities Overview Government obligations Overview Required services Overview Information to be Published Complaints Handling and Redress Guaranteed Standards Losing customers Overview Exit Arrangements for Non-Domestic Suppliers Non-Domestic Customer Transfer Blocking Disconnections Supplying customers Overview Ongoing Requirements Billing Pricing Metering Meters Smart Metering Gaining customers Overview Types of Non-Domestic Customers Change of Supplier Sales and Marketing Contract Provisions for Microbusinesses Terms and Conditions
Domestic Supply Activities Overview Retail Market Review Handbook Licence Derogations Government Obligations Overview Policy Obligation Overview Renewables Obligation Energy Company Obligation Green Deal Feed-in Tariffs Smart Export Guarantee Warm Home Discount Required Services Overview Information to be published Overview Codes of practice Efficient use of electricity and gas Consumer guidance Site access Complaints performance Fuel mix disclosure Services for specific customers Overview Vulnerable customers Priority services register Gas safety checks Treatment of low and zero use gas customers Dealing with customer complaints Overview Ofgem Guidance on Complaints Complaints Handling Procedure The Ombudsman Losing Customers Overview Exit Arrangements for Domestic Suppliers Customer Transfer Blocking Disconnections Supplying Customers Overview Standards of Conduct SoC Guidance and Enforcement Collections Overview Payment Methods Fixed Direct Debit Payments Prepayment Meters Payment Difficulty Ofgem good practice for metering, billing and payments Metering Overview Meter Inspection Electricity and Gas Theft Guaranteed Metering Standards Smart metering and advanced metering Overview Smart meters Rollout obligations Advanced meters Pricing Overview Default Tariff Cap Prepayment price cap Billing Overview Billing based on meter reads Information that must be on bills Information on consumption Back billing Final bills Customer communications Requirements Good Practice for Communications Ongoing requirements for domestic suppliers Operational Level Milestone Assessments Gaining Customers Overview Sales and Marketing Change of Supplier Guaranteed Standards for Switching Terms and Conditions Tariffs Overview Tariff Offerings and Tariff Name Unit Rate & Standing Charge Tariff Information Label Tariffs with Environmental Claims Discounts and Bundles Fixed-Term Tariffs
Resources Overview Compliance Assessments Assessment Info One-Day Compliance Workshop Workshop Info Compliance timetable Overview Timetable Other timebound conditions Glossary Glossary of terms
